It’s a new year, and you know what that means: new annual predictions. ‘Tis the season for companies to publish their thoughts and plans for 2019, including us. And we’re betting on big changes, like the growing importance of the customer experience and artificial intelligence (AI).
Our forecasting is based on research and deep knowledge of industry trends. But technology is always evolving—sometimes by leaps, but often by tweaks—so it can be difficult to notice incremental changes. That’s why we find it helpful to glance back over our shoulders to see just how far we’ve come.
Take the iPhone, for example. A decade ago, the smartphone was a year and a half old and only beginning to infiltrate schools, offices, and dinner tables. Now, the technology is ubiquitous. It’s hard to imagine life before—or without—smartphones. In 10 short years, Apple has had a tremendous impact on society.
We believe that AI has the potential to create a paradigm sh… Read More